Concierge Global Services

Privacy Policy Overview

Last Updated: June 1, 2025

At ConciergeGS, your privacy is paramount. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our online IT support services and interact with our website. We are committed to safeguarding your data and ensuring transparency in our practices, especially as all our IT support is delivered remotely.

Please read this Privacy Policy carefully. By accessing our services, you acknowledge the practices described in this Privacy Policy.

Transparency

We clearly explain what information we collect and why we collect it.

Security

We implement robust measures to protect your information from unauthorized access.

Control

We provide you with options to access, update, or delete your personal information.

Enterprise-Grade Security

Information We Collect

When you engage with our online IT support services, we may collect the following types of information:

Personal Identifiable Information (PII)

This includes your name, email address, phone number, and billing information, collected when you contact us or purchase our remote IT support services.

We collect information from you when you subscribe to our newsletter, fill out a form, or use our remote IT support services. This may include your name, email address, phone number, and basic information about your computer or network issue. For our online IT support services, we only collect information that is essential for diagnosing and resolving your technical problems.

Remote Support Data: During remote sessions, we temporarily access device information only with your explicit permission. All connections are encrypted and terminated after service completion.

Device Information

To provide effective remote IT assistance, we may collect technical details about your computer or device, such as operating system, software versions, and hardware specifications. This information is collected only with your explicit consent during a remote support session.

Usage Data

We may collect information on how you interact with our website, such as pages visited and time spent, to improve our online IT support offerings.

How We Use Your Information

We use the information we collect for various business and service purposes described below. Each use case is carefully considered to ensure we only process what's necessary.

Support Services

Provide and improve our IT support services
Troubleshoot technical issues on your devices
Maintain and optimize your IT infrastructure

Communication

Respond to your inquiries and support requests
Send service updates and maintenance notifications
Provide information about relevant IT services

Security & Compliance

Ensure the security of our website and services
Detect and prevent fraud or unauthorized access
Comply with legal obligations and industry standards

Data Protection Measures

Your information security is our top priority. We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All remote support sessions are conducted using secure, encrypted connections. We are committed to maintaining the confidentiality and integrity of your data throughout our online IT support process.

Encryption Protocols

We utilize industry-standard encryption technologies to protect data in transit and at rest. All sensitive information is encrypted using AES-256 bit encryption and secure SSL/TLS connections.

Access Controls

Access to personal information is strictly limited to authorized IT personnel who need it to perform their job functions. We implement role-based access controls and multi-factor authentication.

Secure Infrastructure

Our systems are hosted in secure data centers with physical security measures, redundant power systems, and environmental controls. We regularly update and patch our systems to address vulnerabilities.

Data Minimization

We collect only the information necessary to provide our IT support services. Personal data is retained only for as long as needed or required by law, then securely deleted following industry best practices.

Trusted Partners Only

Information Sharing Practices

Our Commitment

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing online IT support services, provided those parties agree to keep this information confidential. We may also release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Limited Sharing

We may share information with:

Trusted IT service partners who assist us in providing support (with appropriate safeguards)
Legal authorities when required by law or to protect our rights
Business partners in the event of a merger or acquisition (you will be notified)

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Current Version

June 1, 2025

Updated to enhance clarity on data collection practices and added more detailed information about security measures. Expanded user rights section to comply with latest regulations.

Previous Update

January 15, 2025

Revised information sharing practices and updated third-party service provider list. Added new section on international data transfers to reflect global operations.

Initial Release

August 10, 2024

First publication of our comprehensive privacy policy, establishing our commitment to protecting customer data while providing exceptional IT support services.

Contact Our Privacy Team

If you have questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.

Privacy Officer

Alexandra Richardson
support@conciergegs.com
+1 (800) 555-9876
2460 7th Ave Apt 56, New York, NY 10030

Response Time

We strive to respond to all privacy-related inquiries within 48 hours during business days.

Your Privacy is Our Priority