Concierge Global Services

Binding Agreement

Our terms establish the legal relationship between us

Acceptance of Terms

By engaging with ConciergeGS for remote IT support, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree with any part of these terms, you may not use our online IT support services.

These Terms of Service ("Terms") govern your access to and use of our IT support services, including our website, customer portal, remote assistance tools, and on-site services (collectively, the "Services").

Please read these Terms carefully before engaging our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Services Provided

ConciergeGS provides US-based online IT support services for homes and small businesses. Our services include, but are not limited to, remote computer troubleshooting (Windows & Mac), online printer setup and repair, remote Wi-Fi and network issue resolution, online virus and malware removal, remote smartphone and tablet support, online data backup and recovery, and remote software installation and updates. All services are provided remotely via secure online connections; no in-person or on-site visits are offered.

Home IT Support

Comprehensive technical support for your home office and personal devices. We handle everything from network setup to smart home integration, ensuring your digital life runs smoothly.

Smart Home Setup WiFi Optimization Device Security

Business IT Support

Enterprise-grade IT solutions for businesses of all sizes. From network infrastructure to cybersecurity, we provide the expertise needed to keep your business running efficiently.

Network Security Cloud Solutions 24/7 Support

User Responsibilities

To ensure effective service delivery, we require your cooperation with the following responsibilities:

Provide accurate information when requesting support, including detailed descriptions of issues encountered.
Maintain the security of your account credentials, devices, and network infrastructure.
Ensure you have the necessary permissions to allow remote access to your device.
Cooperate with our online IT technicians during the remote support session.
Understand that while we strive for excellence, remote IT support has inherent limitations, and some issues may require hardware replacement or manufacturer intervention beyond our scope.

Failure to meet these responsibilities may limit our ability to provide effective support and could result in additional charges for services required to address issues caused by non-compliance.

Service Limitations

While we aim to resolve all your remote IT issues, certain problems may be beyond the scope of online IT support (e.g., severe hardware failures requiring physical replacement, issues with unsupported software/hardware). We will inform you if an issue cannot be resolved remotely. Our online IT support services are provided on a "best effort" basis.there are certain limitations to our services that you should be aware of.

Disclaimer: We are an independent service provider and are not affiliated with any third-party brands unless explicitly stated. All remote access to your devices is initiated and authorized by you, the customer.

Resolution Guarantee

We may not be able to resolve every technical issue due to hardware limitations, software incompatibilities, or other factors beyond our control.

We offer a money-back guarantee if we cannot fix your initial problem as described in our service agreement.

Third-Party Dependencies

We are not responsible for issues caused by third-party software bugs, hardware failures, or service outages from external providers.

Our technicians will identify third-party issues and provide guidance on contacting the appropriate vendor for resolution.

Service Availability

Service availability may vary based on your geographic location, time zone, and the compatibility of your devices with our support tools.

Check our service coverage page to confirm availability in your area before purchasing services.

Response Times

While we strive for prompt service, response times may vary based on current demand, issue complexity, and service level agreements.

Premium support plans offer guaranteed response times for business-critical issues.

Payment and Refunds

Fees for our online IT support services are outlined on our Pricing Page or will be communicated to you prior to service commencement. All payments are processed securely online. You agree to pay for all services rendered as per the agreed-upon rates. Our refund policy for online IT support is detailed separately.

Payment Methods

We accept major credit cards, PayPal, bank transfers, and select digital payment platforms. All transactions are processed through secure, PCI-compliant payment gateways.

Refund Eligibility

Refunds are available for services that fail to meet our guaranteed resolution standards. Claims must be submitted within 7 days of service completion with detailed explanation.

Subscription Services

Ongoing support plans are billed according to the selected billing cycle. Cancellations must be submitted at least 3 business days before the next billing date to avoid charges.

Data Security and Privacy

We take your data security seriously. During remote support sessions, we use encrypted connections to protect your information. Our Privacy Policy details how we collect, use, and protect your personal data. By using our online IT support, you consent to our data practices as described in the Privacy Policy.

View Privacy Policy

Intellectual Property

Understanding ownership rights and usage permissions for content and technologies.

Website Content

All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of our company and is protected by international copyright laws.

Unauthorized use, reproduction, modification, distribution, or replication of any content on this site is strictly prohibited without our express written permission.

Trademarks and Software

Our company name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of our company or its affiliates.

Any software provided as part of our services is licensed, not sold. This license is personal, limited, non-exclusive, non-transferable, and revocable, subject to your continued compliance with these Terms.

User-Generated Content

By submitting ideas, suggestions, documents, or proposals to us through our website or support channels, you grant us an unrestricted, royalty-free, perpetual, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute those materials or ideas, and you agree that we are free to use any ideas, concepts, know-how, or techniques that you send us for any purpose.

Liability Limitation

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the service.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

In no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless our company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use of our services.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of [Your State of LLC Registration], USA. Any disputes arising from these terms or our online IT support services will be resolved through binding arbitration in [Your City, State], USA.

Contact Us

If you have any questions about these Terms of Service, please contact us using one of the methods below.

Email Support

For general inquiries about our Terms

support@conciergegs.com

Phone Support

Available Monday-Friday, 9am-6pm EST

+8883102623

Address

2460 7th Ave Apt 56 New York NY 10030

Send Us a Message

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Terms of Service Agreement

Introduction