Concierge Global Services
CONCIERGE
GLOBAL SERVICES
Call Now
Concierge Global Services
CONCIERGE
GLOBAL SERVICES
Call Now: 8883102623
Refund Policy

We Promise 100% Money-Back Guarantee

We stand behind our IT support services with a comprehensive refund policy. If we can't solve your issue, you get your money back - it's that simple.

Check Eligibility Refund Process

Our Promise to You

Refunds are issued within 7 business days if our technicians cannot resolve the specific issue reported during your first support session. Hardware-related issues or problems caused by third-party software are not eligible.

Satisfaction Guaranteed

Your peace of mind is our priority

Expert Support

Certified professionals at your service

IT Security Guarantee

Refund Eligibility Criteria

Our money-back guarantee is designed to provide you with peace of mind. Review the criteria below to understand our refund policy.

Initial Issue Resolution

Refund applies if our team is unable to resolve your initial IT issue after reasonable attempts. We're committed to finding solutions, but recognize some problems may be beyond immediate resolution.

Timely Request

Refund requests must be submitted within 7 days of the service delivery. This allows us to properly evaluate the situation while details are still fresh.

Documentation

You must provide basic information about the service received, including date, service ID, and a description of the unresolved issue. This helps us verify your claim and improve our services.

Cooperation

You must have reasonably cooperated with our technicians during the troubleshooting process, providing necessary access and information as requested.

Scope Limitations

Refunds are not available for issues outside the original scope of work. Additional problems discovered during service require separate assessment.

Hardware Failures

Refunds do not apply to issues caused by third-party hardware failures or physical damage that occurred after our service was provided.

Step-by-Step Refund Process

Follow these simple steps to request your refund if our IT support services didn't resolve your issue.

1

Contact Our Support Team

Reach out to our dedicated support team through one of the following channels:

Email Support

Phone Support

Our support team is available Monday through Friday, 8:00 AM to 8:00 PM EST. We aim to respond to all inquiries within 24 hours.

2

Provide Service Information

You'll need to provide the following details about your IT support service:

Service ID or Invoice Number
Date of Service
Description of the Unresolved Issue
Technician Name (if available)
Original Payment Method

Having your service details ready will help expedite your refund request. You can find most of this information on your original invoice or service confirmation email.

3

Review Process

Our team will review your refund request through the following process:

Request Received
Service Verification
Technical Assessment
Decision Made

Processing Time

We aim to complete this review within 1-2 business days.

Consultation

Our team will verify details with the service technician.

Stay Updated

You'll receive email updates at each stage of the review process. If we need additional information, we'll reach out promptly.

4

Refund Processing

Once your refund is approved, we'll process it through your original payment method:

Credit Card

3-5 business days

PayPal

1-2 business days

Bank Transfer

3-7 business days

Store Credit

Immediate

You'll receive a confirmation email once your refund has been processed. Please note that it may take additional time for the funds to appear in your account, depending on your financial institution.

Refund Processing Timeline

We strive to process all refund requests as quickly as possible. Here's what to expect:

Refund Processing

Secure Processing System

Your refund is handled with the highest security standards

5-7

Business Days

Average Processing Time

Standard Processing Time

Most refunds are processed within 5-7 business days from the date of approval. This includes our internal processing time and the time required by your financial institution.

Business days exclude weekends and national holidays

Detailed Timeline Breakdown

1-2

Review & Approval

1-2 business days for our team to review and approve your refund request

1

Internal Processing

1 business day for our finance team to process the refund

3-5

Financial Institution Processing

3-5 business days for your bank or payment provider to process the refund

Important Note

Processing times may vary depending on your financial institution and payment method. Some banks may take additional time to reflect the refund in your account.

Frequently Asked Questions

Find answers to common questions about our IT support refund policy.

You have 7 days from the date of service to request a refund. This timeframe allows us to properly evaluate your claim while the details are still fresh. We recommend submitting your request as soon as you determine that your IT issue hasn't been resolved.

To process your refund request, we'll need the following information:

  • Your full name and contact information
  • Service ID or invoice number
  • Date of service
  • Description of the unresolved issue
  • Technician name (if available)
  • Original payment method

Yes, we offer partial refunds in cases where some aspects of your IT issue were resolved while others remain unresolved. The partial refund amount will be determined based on the proportion of the service that was successfully completed. Our support team will work with you to assess the situation and determine a fair partial refund amount.

Initial consultation calls are generally not eligible for refunds as they provide professional advice and assessment. However, if during the consultation we promised to resolve a specific issue and were unable to do so in subsequent service, you may be eligible for a refund of the service portion. Each case is evaluated individually based on the specific circumstances.

Refunds are typically processed through your original payment method:

  • Credit/debit card payments will be refunded to the same card
  • PayPal payments will be refunded to your PayPal account
  • Bank transfers will be returned to the originating account
  • Cash payments will require additional verification and may be refunded via check or bank transfer

If your original payment method is no longer available, our team will work with you to find an alternative refund method.

If your IT issue is resolved after you've submitted a refund request but before the refund is processed, please notify our support team immediately. We'll evaluate the situation based on the specific circumstances. In some cases, we may offer a partial refund or service credit instead of a full refund if the issue was ultimately resolved, even if it took longer than expected.

Customer Experiences

See what our customers have to say about our refund process and customer service.

Robert Johnson

Robert Johnson

Small Business Owner

When my network issue couldn't be resolved, the refund process was quick and hassle-free. They processed my refund within 3 days and even followed up to ensure I was satisfied.

Jennifer Chen

Jennifer Chen

Marketing Director

I appreciated their transparency throughout the refund process. They explained why they couldn't fix my software issue and promptly issued a refund. I'll definitely use their services again.

Michael Thompson

Michael Thompson

IT Manager

Even though they couldn't solve our complex server issue, they offered a partial refund for the unresolved portion. Their professionalism and integrity are commendable.

Maria Rodriguez

Maria Rodriguez

Startup Founder

The support team went above and beyond to help with our data recovery issue. When they couldn't fully recover everything, they provided a fair refund and detailed explanation of the process.

Raj Patel

Raj Patel

Tech Consultant

Exceptional customer service during the refund process. They were transparent about the limitations of their service and processed my refund request promptly without any hassle.

Sarah Anderson

Sarah Anderson

Operations Director

Their money-back guarantee gave us confidence in trying their services. When we needed a refund, the process was straightforward and their communication was excellent throughout.

Need Further Assistance?

Our dedicated support team is here to help with any questions about our refund policy.

Email Support

Send us a detailed message and we'll respond within 24 hours.

support@conciergegs.com
Average Response Time: 4-6 hours

Phone Support

Speak directly with our refund specialists for immediate assistance.

(888) 310 2623
Monday-Friday: 8AM-8PM EST
Support Team

Our Commitment to You

Our support team is dedicated to ensuring your complete satisfaction. If you have any questions or concerns about our refund policy or process, we're here to help every step of the way.

Dedicated refund specialists
Transparent communication
Quick resolution times
Multiple support channels

Trust & Security

Your financial and personal information is always protected with the highest security standards.

SSL Encrypted

256-bit encryption

PCI Compliant

Secure transactions

GDPR Compliant

Data protection

Secure Banking

Protected transfers

Security Measures

Our Security Promise

We take the security of your personal and financial information seriously. All refund transactions are processed through secure, encrypted channels, and we adhere to the highest industry standards for data protection.

All payment information is encrypted using 256-bit SSL technology

We never store complete credit card information on our servers

Regular security audits and compliance checks ensure your data remains protected

Our refund process follows strict verification protocols to prevent fraud

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