Transparent Pricing

Our remote IT support works through secure screen-sharing technology. After you contact us, our US-based technician will guide you through setting up a secure connection to your device. They can then view your screen, diagnose issues, and fix problems without needing to be physically present. This allows for fast, efficient support from anywhere in the USA.

Our 7-day money-back guarantee applies if we cannot resolve your initial reported issue. If our technicians are unable to fix the specific problem you first report to us, we'll refund your payment in full. This guarantee applies to all our plans, giving you peace of mind when choosing our services.

Yes, you can upgrade from one plan to another at any time. If you start with a One-Time Fix and later decide you need ongoing support, you can upgrade to a Home or Business Plan. We'll apply a prorated credit from your One-Time Fix payment toward your new plan. Contact our customer service team to arrange an upgrade.

No, there are no hidden fees with any of our plans. The price you see is the price you pay. We believe in complete transparency, which is why we clearly outline what's included in each plan. You'll never be surprised by unexpected charges or fees for services you thought were covered.

Our standard support hours are Monday through Friday, 8 AM to 8 PM Eastern Time. Business Plan customers also have access to emergency weekend support for critical issues. All support is provided by our US-based technicians, ensuring you receive expert assistance during these hours.

No, we specialize exclusively in remote IT support. All our services are delivered online, allowing us to provide efficient, cost-effective solutions without the need for in-person visits. This remote-only approach enables us to offer our services at transparent, affordable prices while still resolving the vast majority of IT issues.